Who is responsible for maintaining records of past complaints?

The Secretary-Treasurer is responsible for maintaining records of past complaints because this role typically encompasses the management of the organization's financial and administrative records. This includes keeping accurate and up-to-date documentation of any complaints received, as well as actions taken to resolve them. Having a central authority, such as the Secretary-Treasurer, ensures that all records are organized and accessible for review and accountability, reflecting a systematic approach to handling complaints.

In this context, the other roles may involve aspects of governance, oversight, and strategic direction, but they do not usually focus specifically on the administrative tasks related to complaints management. For instance, the Executive Director may have overall management responsibilities but would not be solely tasked with the minutiae of record-keeping. The Board President leads board meetings and represents the board, while the idea of having all board members collectively handle these records could lead to disorganization and inefficiency. Hence, assigning this responsibility to the Secretary-Treasurer streamlines the process and clarifies accountability.